Refund policy

Thank you for choosing Titan for your kitchen essentials. We are committed to providing you with quality sinks and tapware and value your satisfaction with our products. Should you find the need to return an item, we are here to facilitate the process with care and respect.

• Returns
  
  If a product does not meet your expectations, you may return it within 30 days from the date of receipt. To ensure a smooth return process, the item should be unused, unopened, and in its pristine original condition, including the packaging. This policy helps us maintain our high standards and ensures that all customers receive our products in the best possible condition.
  
  
• Restocking Fee
  
  We aim to deliver products in impeccable condition. However, if returned items come with damaged packaging, a 20% restocking fee will be applied to cover the diminished resale value. This fee is deducted from your refund and reflects our commitment to maintaining product integrity.
  
  
• Non-returnable Items
  
  Please note, for the safety and hygiene of all our customers, items that have been used or installed are not eligible for return. We encourage you to contact us before installation if you have any uncertainties or issues with the product.
  
  
• Refunds
  
  We will conduct an inspection once your return is received. Following this, we will inform you of the refund status. Approved refunds will be processed to the original method of payment. Please allow a standard timeframe for the refund to appear in your account, as dictated by your financial institution.
  
  Kindly note, the original shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund. This aligns with our commitment to quality and customer satisfaction.
  
  
• Shipping Your Return
  
  Titan will facilitate the collection of the goods needing to be returned. Please note that the cost of this service will be at the customer's expense and will be deducted from your total refund. This streamlined process ensures that returns are managed efficiently and securely, reflecting our commitment to customer satisfaction while maintaining the integrity of our products.

Our customer service team is here to provide assistance and answer any questions regarding the return process. Please contact us for guidance or more information.